Terms of Use

🔒 Terms of Use – SweatCloud Online Fitness Hub

Last update: 7.11.2025.

Welcome to the platform SweatCloud. By using our website and/or services, you agree to the following Terms of use. Please read them carefully before use.

1. General information

SweatCloud is an online platform that provides users with access to pre-recorded workouts, personalized exercise programs and other educational content in the field of fitness.

Full name of legal entity:
MILAN LALOŠEVIĆ PR CONSULTING ACTIVITIES RELATED TO BUSINESS AND OTHER MANAGEMENT START FIT NOVI SAD

Brand name:
SweatCloud

Address:
Slovakia 008 2 9, 21000 Novi Sad, Serbia

Activity:
7022 - Consulting activities related to business and other management

Registration number:
64392042

GDP:
109735645

Contact phone:
+381 62 37 00 34

Contact email:
[email protected]

2. Access and subscription

Access to the content is provided only to registered users with an active subscription.
The subscription can be purchased in packages of 2 or 3 months and is renewed after expiration at the user's request.
The platform reserves the right to change prices and subscription conditions, with prior notification to the user.

3. Conversion Statement

All payments will be made in the local currency of the Republic of Serbia - dinar (RSD) in the amount that will be shown on the bank's website. For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be debited will be expressed in your local currency through conversion to the same at the exchange rate
which are used by card organizations, and which cannot be known to us at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our website if you do not pay with a dinar card.

4. Contact information - customer service

For all the necessary information regarding the order, but also in the case of a complaint or cancellation of the order, our contact details are listed below:

Phone: +381 62 37 00 34
Email: [email protected]
Address: Slovakia 008 2 9, 21000, Novi Sad, Serbia

5. Delivery of goods and possible restrictions

As SweatCloud is a completely online platform, all content (including pre-recorded workouts, personalized programs and educational materials) is delivered exclusively electronically. After successful payment and activation of the subscription, the user is automatically granted access to the purchased content through his user account.

Physical delivery of goods is not performed, nor is there any need to send any material product. The user's account is debited during electronic payment via payment card, in accordance with the selected subscription package.

SweatCloud is not subject to export restrictions, customs regulations or other legal provisions relating to physical goods, given that the entire service is provided digitally, without physical distribution.

6. Complaints policy

Users of the SweatCloud platform have the right to complain in case of technical problems, inability to access content or other difficulties that prevent the use of the purchased service.

Complaints can be submitted via e-mail address [email protected], with the name, surname, contact information and a detailed description of the problem. Our customer support will review the request and respond within 8 working days from the date of receipt of the complaint.

If it is determined that the complaint is founded, SweatCloud will provide the user with an extension of the subscription for the lost period of use or a refund, depending on the nature of the problem.

Please note that complaints cannot be approved for:

dissatisfaction with content already delivered and available to the user,
unused subscription after activation,
errors caused by incorrect entry of user data or problems with the user's Internet connection.

SweatCloud reserves the right to reject the complaint if it is determined that the service is functioning in accordance with the technical and functional specifications of the platform.

7. Protection of user privacy

SweatCloud respects the privacy of its users and undertakes to store all personal data collected during registration and use of the platform in accordance with the applicable regulations of the Republic of Serbia, including the Personal Data Protection Act.

On behalf of SweatCloud, we are committed to protecting the privacy of all our users. We collect only necessary, basic data about customers/users and data necessary for business operations and informing users in accordance with good business practices and with the aim of providing quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need the data to perform their work. Everyone
SweatCloud employees (and business partners) are responsible for respecting the principles of privacy protection.

8. Protection of confidential transaction data

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology. Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank's website. Payment card information is not available to our system at any moment.

9. Refund

In the case of returning goods and refunding funds to a buyer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, SweatCloud is obliged to make the refund exclusively via VISA, EC/MC, Maestro, Amex and Dina payment methods, which means that the bank will refund the funds to the card user's account at the seller's request.

10. VAT declaration

SweatCloud, as a legal entity registered under the name MILAN LALOŠEVIĆ PR START FIT, is not in the VAT system.

11. Use of content

All video and text content on the Platform is the property of SweatCloud or authorized trainers and is intended solely for personal, non-commercial use.
Downloading, distribution, reproduction or sharing of content without express written permission is prohibited.

12. Personalized programs

Personalized programs are created individually, based on the information provided by the user during the consultation.
SweatCloud cannot guarantee the results and is not responsible for the consequences resulting from incorrect or incomplete information provided by the user.

13. Disclaimer

Exercising via the SweatCloud platform is performed by users solely at their own risk.
Before beginning any exercise program, users are obliged to consult a doctor, physiatrist or other qualified health professional to ensure they are fit for physical activity.
SweatCloud, including founders, trainers and contributors, not responsible for any injuries, health problems, aggravation of existing conditions or other consequences that may arise as a result of using content or exercising through our platform.

14. Communication and user behavior

Users are allowed to post comments and questions within the platform.
Abuse of communication, hate speech, spam and inappropriate content are not allowed and may lead to immediate account termination without refund.

15. Rights and intellectual property

All brands, logos, videos, text and other materials are the intellectual property of SweatCloud or authorized contributors.
Any unauthorized use or copying of content will be prosecuted.

16. Termination of use

Users can cancel their subscription at any time through their user account.
SweatCloud reserves the right to suspend or terminate a user's account in case of violation of these terms.

17. Changes to the terms and conditions

SweatCloud reserves the right to modify these Terms of Use at any time. Users will be notified in a timely manner via email or announcement on the website.

18. Applicable law

These Terms of Use are governed by the laws of the country from which SweatCloud operates.
The court in Novi Sad, Serbia is competent for all possible disputes.